{"product_id":"cisco-unified-contact-center-express-v-12-5-media-no-licenses-ccx-125mediakit-k9","title":"Cisco Unified Contact Center Express - (v. 12.5) - media - no licenses CCX-125MEDIAKIT-K9","description":"Cisco Unified Contact Center Express - (v. 12.5) - media - no licenses\u003cbr\u003e\u003cbr\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAgent and supervisor experience\u003c\/strong\u003e\u003cbr\u003eThis intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGet insight on customer experience\u003c\/strong\u003e\u003cbr\u003eGather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeamless omnichannel interactions\u003c\/strong\u003e\u003cbr\u003eEngage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSimplified licensing\u003c\/strong\u003e\u003cbr\u003eProvides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete, and easy-to-use portal.\u003c\/li\u003e\n\u003c\/ul\u003e Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.\u003cbr\u003e \u003cul\u003e\n\u003cli\u003eAgent and supervisor experience\u003c\/li\u003e\n\u003cli\u003eGet insight on customer experience\u003c\/li\u003e\n\u003cli\u003eSeamless omnichannel interactions\u003c\/li\u003e\n\u003cli\u003eSimplified licensing\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"CISCO SYSTEMS","offers":[{"title":"Default Title","offer_id":41340960964683,"sku":"CCX-125MEDIAKIT-K9","price":86.91,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/Cisco-Unified-Contact-Center-Express-v_-12_5-media-no-licenses-CCX-125MEDIAKIT-K9.jpg?v=1744987813","url":"https:\/\/www.tecisoft.com\/products\/cisco-unified-contact-center-express-v-12-5-media-no-licenses-ccx-125mediakit-k9","provider":"TeciSoft","version":"1.0","type":"link"}