{"product_id":"hpe-aruba-5y-fc24x7-cdmr-support","title":"HPE Aruba 5Y FC24x7 with CDMR Support Services","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Aruba 5Y FC24x7 with CDMR Support Services\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eHPE Aruba 5Y FC24x7wCDMR support package\u003c\/strong\u003e delivers comprehensive 24x7 technical support for enterprise network infrastructure. Designed for organizations requiring \u003cstrong\u003econtinuous network availability\u003c\/strong\u003e and rapid incident response, this five-year foundation care service ensures your Aruba networking equipment receives expert support around the clock. Perfect for businesses that depend on mission-critical network operations and need guaranteed response times from HPE's certified support team.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e24x7 technical support with rapid response times for critical issues\u003c\/li\u003e\n\u003cli\u003eFive-year comprehensive coverage for Aruba networking equipment\u003c\/li\u003e\n\u003cli\u003eCall Defect Management and Resolution (CDMR) included for proactive issue tracking\u003c\/li\u003e\n\u003cli\u003eAccess to HPE support portal and knowledge base resources\u003c\/li\u003e\n\u003cli\u003eHardware replacement and expedited shipping for covered components\u003c\/li\u003e\n\u003cli\u003eDedicated support team familiar with your infrastructure\u003c\/li\u003e\n\u003cli\u003ePreventive maintenance and health checks included\u003c\/li\u003e\n\u003cli\u003eFlexible support options for multi-site deployments\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"8\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Line\u003c\/td\u003e\n\u003ctd\u003eAruba Networking\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eFoundation Care 24x7 with CDMR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e5 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24 Hours, 7 Days per Week\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eH66N6E\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e1-Hour for Critical Issues\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIncident Management\u003c\/td\u003e\n\u003ctd\u003eCall Defect Management and Resolution (CDMR)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does 24x7 support include with this HPE Aruba service?\u003c\/h3\u003e\n\u003cp\u003eThe 24x7 support provides round-the-clock access to HPE technical experts, priority incident response, hardware replacement services, and proactive monitoring through the CDMR program. Your team can contact support anytime for critical network issues affecting business operations.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow long does HPE provide support under this five-year plan?\u003c\/h3\u003e\n\u003cp\u003eThis \u003cstrong\u003efive-year foundation care service\u003c\/strong\u003e covers your Aruba networking equipment for 60 months from the purchase date, ensuring continuous support throughout the coverage period with consistent service levels and access to HPE's support infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is CDMR and how does it benefit my network?\u003c\/h3\u003e\n\u003cp\u003eCall Defect Management and Resolution (CDMR) is a proactive support feature that tracks recurring issues, identifies patterns, and works toward permanent solutions. This prevents repeated problems and reduces overall downtime for your Aruba network infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eIs hardware replacement included in this support package?\u003c\/h3\u003e\n\u003cp\u003eYes, the HPE Aruba 5Y FC24x7 package includes hardware replacement for covered components with expedited shipping, minimizing network downtime and ensuring rapid restoration of your infrastructure.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41695687278667,"sku":"H66N6E","price":14995.01,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.tecisoft.com\/products\/hpe-aruba-5y-fc24x7-cdmr-support","provider":"TeciSoft","version":"1.0","type":"link"}