{"product_id":"hpe-tech-care-basic-service-4-year-extended-warranty","title":"HPE Tech Care Basic Service - 4 Years On-Site Support","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eHPE Tech Care Basic Service - 4 Years On-Site Support\u003c\/h1\u003e\n\u003cp\u003e\u003cstrong\u003eHPE Tech Care Basic Service\u003c\/strong\u003e is a comprehensive extended service agreement designed for organizations requiring reliable hardware support and maintenance. This \u003cstrong\u003e4-year on-site service\u003c\/strong\u003e covers parts and labour, ensuring your HPE infrastructure remains operational with minimal downtime. The service includes \u003cstrong\u003ecomprehensive defective material retention\u003c\/strong\u003e, allowing you to retain failed components under specified conditions for compliance and asset management purposes.\u003c\/p\u003e\n\u003cp\u003ePerfect for businesses deploying HPE servers, storage, and networking equipment in production environments, this service agreement provides peace of mind through rapid on-site response and complete parts coverage. Whether you're running mission-critical applications or standard enterprise workloads, \u003cstrong\u003eTech Care Basic Service\u003c\/strong\u003e delivers the support infrastructure your organization needs.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e4-year extended service agreement with comprehensive parts and labour coverage\u003c\/li\u003e\n\u003cli\u003eOn-site support response for rapid issue resolution and minimal operational disruption\u003c\/li\u003e\n\u003cli\u003eComprehensive defective material retention policy for failed component management\u003c\/li\u003e\n\u003cli\u003eFull parts replacement coverage included in service terms\u003c\/li\u003e\n\u003cli\u003eLabour support from HPE certified technicians\u003c\/li\u003e\n\u003cli\u003eDesigned for HPE enterprise hardware platforms and systems\u003c\/li\u003e\n\u003cli\u003eStreamlined support processes for efficient claim handling\u003c\/li\u003e\n\u003cli\u003eCompliance-ready documentation and asset tracking capabilities\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"technical-specs\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eHewlett Packard Enterprise (HPE)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eR0R67AR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Type\u003c\/td\u003e\n\u003ctd\u003eExtended Service Agreement\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003e4 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Model\u003c\/td\u003e\n\u003ctd\u003eOn-Site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eParts Coverage\u003c\/td\u003e\n\u003ctd\u003eComprehensive - All parts included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLabour Coverage\u003c\/td\u003e\n\u003ctd\u003eIncluded\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDefective Material Retention\u003c\/td\u003e\n\u003ctd\u003eComprehensive retention policy\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Tier\u003c\/td\u003e\n\u003ctd\u003eBasic Service Level\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat does HPE Tech Care Basic Service cover?\u003c\/h3\u003e\n\u003cp\u003eHPE Tech Care Basic Service provides comprehensive coverage including parts replacement, on-site labour support, and defective material retention for 4 years. This extended service agreement ensures your HPE hardware receives professional maintenance and rapid support response when issues occur.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow long is the on-site support response time?\u003c\/h3\u003e\n\u003cp\u003eThis service agreement includes on-site support delivery, meaning HPE technicians will visit your location to diagnose and resolve hardware issues. Response times and service level agreements are defined in your specific service contract terms.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is comprehensive defective material retention?\u003c\/h3\u003e\n\u003cp\u003eComprehensive defective material retention allows your organization to retain failed hardware components that are replaced under this service agreement. This supports compliance requirements, asset tracking, and data security protocols by keeping replaced parts under your control.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhich HPE products are compatible with this service?\u003c\/h3\u003e\n\u003cp\u003eHPE Tech Care Basic Service is designed for HPE enterprise hardware including servers, storage systems, and networking equipment. Verify compatibility with your specific HPE product model by referencing the part number R0R67AR with HPE support or your authorized reseller.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"HEWLETT PACKARD ENTERPRISE","offers":[{"title":"Default Title","offer_id":41734139347019,"sku":"R0R67AR","price":9182.14,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.tecisoft.com\/products\/hpe-tech-care-basic-service-4-year-extended-warranty","provider":"TeciSoft","version":"1.0","type":"link"}