{"product_id":"microsoft-dynamics-365-for-customer-service-client-access-license-cal-1-license-s-1-year-s","title":"Microsoft Dynamics 365 For Customer Service Client Access License (Cal) 1 License(S) 1 Year(S)","description":"Microsoft Dynamics 365 For Customer Service, Sngl, Software Assurance, OLV, 1 License, No Level, Additional Product, Qualified Offer, UsrCAL, from CRM Pro, 1 Year Acquired Year 1\u003cbr\u003e\u003cbr\u003eMicrosoft Dynamics 365 for Customer Service. License quantity: 1 license(s), License type: Client Access License (CAL), License term in years: 1 year(s)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eOmni-channel engagement\u003c\/b\u003e\u003cbr\u003eConnect with customers anytime, anywhere\u003cbr\u003e\u003cbr\u003eSupport your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.\u003cbr\u003e\u003cbr\u003e- Use a unified platform for consistency and visibility across channels\u003cbr\u003e- Get deeper insights with a 360-degree customer view\u003cbr\u003e- Personalize interactions based on past interactions and behavior\u003cbr\u003e\u003cbr\u003e\u003cb\u003eSelf-service and communities\u003c\/b\u003e\u003cbr\u003eHelp your customers help themselves\u003cbr\u003e\u003cbr\u003eMake it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.\u003cbr\u003e\u003cbr\u003e- Offer access to customer service anytime, anywhere\u003cbr\u003e- Deliver real-time service that’s optimized for any mobile operating system and device\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAgent enablement\u003c\/b\u003e\u003cbr\u003eHelp your agents succeed through a single user interface\u003cbr\u003e\u003cbr\u003eGive your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.\u003cbr\u003e\u003cbr\u003e- Support agents with a visual interface that delivers role-tailored experiences\u003cbr\u003e- Manage cases faster and provide differentiated levels of support\u003cbr\u003e- Speed resolution using machine learning and advanced analytics capabilities\u003cbr\u003e\u003cbr\u003e\u003cb\u003eUnified knowledge\u003c\/b\u003e\u003cbr\u003eGive agents and customers answers on the spot\u003cbr\u003e\u003cbr\u003eAccess and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.\u003cbr\u003e\u003cbr\u003e- Deliver the right answers at the right time across channels\u003cbr\u003e- Capture content from social media, service interactions, and experts\u003cbr\u003e- Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs\u003cbr\u003e\u003cbr\u003e\u003cb\u003eDigital intelligence\u003c\/b\u003e\u003cbr\u003eBe proactive with built-in digital intelligence\u003cbr\u003e\u003cbr\u003eEnable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.\u003cbr\u003e\u003cbr\u003e- View real-time key service metrics through fully customizable dashboards\u003cbr\u003e- Automatically detect sentiment and intent on social posts using built-in intelligence\u003cbr\u003e- Resolve issues faster by using machine learning to reference relevant articles and cases\u003cbr\u003e- Get quick insights to help identify trending issues","brand":"Microsoft","offers":[{"title":"Default Title","offer_id":39721038217291,"sku":"EMT-00698","price":266.02,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/products\/Microsoft-Dynamics-365-for-Customer-Service-Client-Access-License-CAL-1-licenses-1-years.jpg?v=1683514317","url":"https:\/\/www.tecisoft.com\/products\/microsoft-dynamics-365-for-customer-service-client-access-license-cal-1-license-s-1-year-s","provider":"TeciSoft","version":"1.0","type":"link"}