{"product_id":"zpe-hive-sr-3-year-24x7-gold-upgrade-support","title":"ZPE Hive SR - 3 Years 24x7 Gold Support","description":"\u003cdiv class=\"product-content\"\u003e\n\u003csection class=\"who-its-for\"\u003e\u003ch1\u003eZPE Hive SR - 3 Years 24x7 Gold Upgrade Support\u003c\/h1\u003e\n\u003cp\u003eThe \u003cstrong\u003eZPE Hive SR 24x7 Gold Support\u003c\/strong\u003e contract delivers comprehensive enterprise-grade support for your ZPE Hive SR infrastructure. This \u003cstrong\u003e3-year support agreement\u003c\/strong\u003e ensures your critical systems receive priority assistance around the clock, with dedicated technical experts ready to resolve issues before they impact your operations. Perfect for organizations running mission-critical applications that demand maximum uptime and rapid response times.\u003c\/p\u003e\n\u003cp\u003eWith \u003cstrong\u003e24x7 Gold Upgrade Support\u003c\/strong\u003e, you gain access to ZPE's most responsive support tier, featuring expedited troubleshooting, proactive monitoring, and guaranteed response windows. This premium support package is designed for enterprises that cannot afford downtime and require the highest level of technical expertise and service commitment.\u003c\/p\u003e\u003c\/section\u003e\u003csection class=\"key-features\"\u003e\u003ch2\u003eKey Features \u0026amp; Benefits\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24x7 Priority Support\u003c\/strong\u003e — Round-the-clock access to senior technical experts with guaranteed response times\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGold-Tier Service Level\u003c\/strong\u003e — Expedited issue resolution with escalation protocols for critical problems\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3-Year Coverage\u003c\/strong\u003e — Extended protection and support continuity for long-term infrastructure stability\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive Monitoring\u003c\/strong\u003e — Continuous system health checks and preventive maintenance to minimize downtime\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSoftware Updates \u0026amp; Patches\u003c\/strong\u003e — Included access to latest firmware updates and security patches throughout contract period\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnical Consultation\u003c\/strong\u003e — Expert guidance on optimization, capacity planning, and best practices\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware Replacement Support\u003c\/strong\u003e — Expedited hardware replacement and RMA services for failed components\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDedicated Account Management\u003c\/strong\u003e — Single point of contact for streamlined communication and issue tracking\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"specifications\"\u003e\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable border=\"1\" cellpadding=\"10\"\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eManufacturer\u003c\/td\u003e\n\u003ctd\u003eZPE SYSTEMS INC\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Line\u003c\/td\u003e\n\u003ctd\u003eHive SR\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Duration\u003c\/td\u003e\n\u003ctd\u003e3 Years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Tier\u003c\/td\u003e\n\u003ctd\u003e24x7 Gold Upgrade\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePart Number\u003c\/td\u003e\n\u003ctd\u003eZPE-HSR-ALL-EW3G\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\u003ctd\u003e24 Hours \/ 7 Days per Week \/ 365 Days per Year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003ePriority Response (Gold Tier)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Type\u003c\/td\u003e\n\u003ctd\u003eSoftware, Firmware, Hardware Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003c\/section\u003e\u003csection class=\"faq\"\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat is included in ZPE Hive SR 24x7 Gold Support?\u003c\/h3\u003e\n\u003cp\u003eThe Gold Support package includes 24x7 technical support with priority response times, proactive system monitoring, software and firmware updates, hardware replacement services, and dedicated account management. This comprehensive support ensures your ZPE Hive SR infrastructure maintains peak performance and availability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eHow long is the support contract valid?\u003c\/h3\u003e\n\u003cp\u003eThis support agreement covers a full 3-year period from the activation date, providing extended protection and continuous technical assistance for your ZPE Hive SR systems throughout the contract term.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eWhat response times can I expect with Gold-tier support?\u003c\/h3\u003e\n\u003cp\u003eGold-tier support provides expedited response times with guaranteed service levels. Critical issues receive immediate attention from senior technical experts, ensuring rapid diagnosis and resolution to minimize operational impact.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch3\u003eDoes this support include hardware replacement?\u003c\/h3\u003e\n\u003cp\u003eYes, the 24x7 Gold Support contract includes expedited hardware replacement services and RMA (Return Merchandise Authorization) support for failed components, ensuring your infrastructure stays operational with minimal downtime.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/section\u003e\n\u003c\/div\u003e","brand":"ZPE SYSTEMS INC","offers":[{"title":"Default Title","offer_id":41767108313163,"sku":"ZPE-HSR-ALL-EW3G","price":942.48,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1824\/0789\/files\/ZPE-Hive-SR-3-Years-24x7-Gold-Support.webp?v=1788322099","url":"https:\/\/www.tecisoft.com\/products\/zpe-hive-sr-3-year-24x7-gold-upgrade-support","provider":"TeciSoft","version":"1.0","type":"link"}