Cisco CX Success Tracks Level 1 - Technical support - for Cisco DNA Premier - Tier 1 - phone consulting - 3 years - 24x7 - response time: 30 min
Cisco begins to provide resources that support running and maintaining products. Customers will have access to "ask the experts" knowledge sessions, led by solution specialists, to teach practices for operating products for a variety of use cases. Access to CX centers will be available 24x7 to help resolve product issues. In addition, customers will have access to case information, advanced install base views and e-learning courses to improve understanding of Cisco technologies.
- Success tracks communities
- Software updates
- Hardware OS software updates
- 24x7 technical support
- Hardware RMA
- Adoption view
- Asset and license view
- Rapid problem resolution
- Personalized exposure checks
- Case management
