Cisco Partner Lifecycle Services - Extended service agreement - advance parts replacement - shipment - 8x5 - response time: NBD - for P/N: DN2-HW-APL-U, DN2-HW-APL-U-RF, DN2-HW-APL-U-WS
Remix the Success Tracks experience with your services, experts, and brand. Partner Lifecycle Services give you the keys to predictive and proactive lifecycle services and support.
- 24/7 technical support ensures assistance anytime, anywhere
- Advance parts replacement for efficient issue resolution
- Access to web knowledge base for self-service support
- Quick response times, with severity level 1/2 issues addressed within 30 min
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Round-the-clock support
Experience peace of mind with 24/7 access to technical support, ensuring assistance is always available when you need it most. With service availability every day of the week, including phone consulting and web knowledge base access, you're never left in the dark.
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Rapid response times
Benefit from swift response times tailored to the severity of your issue. For critical severity level 1/2 issues, expect a response within 30 minutes, while less urgent severity level 3/4 queries are addressed within 1 hour during business hours, ensuring minimal downtime.
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Advanced parts replacement
Stay ahead of potential disruptions with advance parts replacement included in your service agreement. This proactive feature ensures that any necessary parts are promptly replaced, minimizing any impact on your operations.
