Cisco Solution Support for Service Providers
Cisco Solution Support for Service Providers was a comprehensive support service designed to provide centralized support across Cisco solutions and products for service provider customers. This offering delivered unified technical assistance, reducing complexity and streamlining support operations for organizations managing multiple Cisco deployments.
If you're a service provider currently relying on this support service, it's critical to understand the end-of-sale announcement and transition timeline. Cisco issued an official EOS lifecycle notice stating that the last day to order affected services is September 29, 2023. This guide outlines impacted SKUs, replacement services, and key dates to help you plan your support strategy transition.
Key Features & Benefits
- Centralized support across multiple Cisco solutions and products
- Dedicated technical assistance for service provider environments
- Streamlined case management and unified support portal access
- Priority escalation pathways for critical issues
- Comprehensive coverage for Cisco infrastructure and networking solutions
- End-of-sale lifecycle management with documented replacement options
Technical Specifications
| Specification |
Details |
| Manufacturer |
Cisco Systems |
| Part Number |
L-ACT-ESO-SPP-1Y |
| Service Type |
Support Service - End-of-Sale |
| Last Order Date |
September 29, 2023 |
| Target Customer |
Service Providers |
| Support Scope |
Centralized Cisco Solutions Support |
Frequently Asked Questions
What is the last day to order Cisco Solution Support for Service Providers?
The last day to order this service is September 29, 2023, as outlined in Cisco's official end-of-sale announcement. Service providers should plan their transition to replacement services before this deadline.
What replacement services are available after the end-of-sale date?
Cisco has documented replacement services and alternative support options in the EOS lifecycle announcement. Contact your Cisco account representative to review available alternatives that align with your service provider support requirements.
How does the end-of-sale announcement affect current customers?
Current customers can continue using existing support contracts through their end dates. However, new orders cannot be placed after September 29, 2023. Cisco recommends reviewing the complete EOS documentation for specific SKUs and transition timelines.
Where can I find the complete end-of-sale documentation?
The official Cisco end-of-sale announcement includes detailed information on impacted SKUs, replacement services, and key lifecycle dates. Refer to the complete EOS notice for comprehensive transition guidance and support options.
