HPE 1Y ProCare TC Basic with DMR EL e920t Service
Enterprise-grade hardware support and maintenance for HPE ProLiant servers. This 1-year ProCare service contract delivers comprehensive technical support with Defective Material Return (DMR) coverage, ensuring your critical infrastructure stays operational. Designed for organizations requiring reliable enterprise server support with rapid response times and expert technical assistance.
The HPE ProCare TC Basic service tier provides business-critical server maintenance with next-business-day hardware replacement and dedicated technical support. Perfect for companies managing HPE e920t environments that demand proactive IT infrastructure support and minimal downtime.
Service Coverage & Features
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1-Year ProCare Service Contract — Comprehensive technical support and hardware maintenance
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Defective Material Return (DMR) — Rapid replacement of failed components with return shipping included
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Technical Support Access — Expert HPE support team available for troubleshooting and guidance
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Hardware Replacement Coverage — Parts and labor included under service terms
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Enterprise-Grade SLA — Guaranteed response and resolution times for critical issues
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Proactive Monitoring Support — Assistance with server health and performance optimization
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Product Type |
ProCare Service Contract |
| Service Duration |
1 Year |
| Service Tier |
TC Basic with DMR |
| Compatible Platform |
HPE ProLiant e920t |
| Part Number |
HX9F9PE |
| Coverage Type |
Hardware Support & Maintenance |
| Support Level |
Enterprise Technical Support |
Frequently Asked Questions
What does HPE ProCare TC Basic service include?
HPE ProCare TC Basic provides comprehensive 1-year hardware support with Defective Material Return coverage, technical support access, and next-business-day component replacement for your HPE ProLiant servers.
Is this service compatible with HPE e920t servers?
Yes, this HPE ProCare service contract is specifically designed for HPE ProLiant e920t environments, delivering enterprise-grade support and maintenance tailored to your infrastructure.
What is Defective Material Return (DMR) coverage?
DMR coverage ensures failed hardware components are rapidly replaced with return shipping included, minimizing server downtime and maintaining business continuity for your organization.
How quickly will HPE respond to support requests?
HPE ProCare service includes guaranteed response times based on enterprise SLA terms, ensuring critical issues receive immediate attention from expert technical support teams.
