HPE 1Y ProCare TC Essential wCDMR EL e920t Service
The HPE 1Y ProCare Technical Care Essential service with Collaborative Diagnostic and Management Resources (CDMR) is designed for organizations running HPE ProLiant e920t servers who need comprehensive technical support and rapid issue resolution. This enterprise-grade support service provides 24/7 access to HPE technical experts, proactive monitoring, and collaborative diagnostics to minimize downtime and maximize server availability. Ideal for mission-critical environments where server reliability directly impacts business operations, this service ensures your e920t infrastructure receives expert-level care and rapid response times.
Key Features
-
24/7 Technical Support — Round-the-clock access to HPE certified technical experts for immediate assistance
-
Collaborative Diagnostic and Management Resources (CDMR) — Advanced remote diagnostics and proactive monitoring capabilities
-
1-Year Coverage Period — Full 12-month protection for your HPE e920t infrastructure
-
Rapid Response Times — Priority incident handling with guaranteed response SLAs
-
Hardware Replacement Support — Expedited hardware replacement and on-site service coordination
-
Software and Firmware Updates — Included technical guidance for system updates and patches
-
Proactive System Monitoring — Continuous health checks to identify and prevent potential issues
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
HX9G6PE |
| Service Type |
ProCare Technical Care Essential with CDMR |
| Coverage Duration |
1 Year |
| Compatible System |
HPE ProLiant e920t Server |
| Support Availability |
24/7/365 |
| Service Model |
Remote Diagnostics + On-Site Support |
| Warranty Type |
Technical Support Service Contract |
Frequently Asked Questions
What is included in HPE ProCare Technical Care Essential service?
This service includes 24/7 technical support, collaborative diagnostics and management resources (CDMR), proactive system monitoring, hardware replacement coordination, and software/firmware update guidance for your HPE e920t server infrastructure.
How does CDMR improve server support and diagnostics?
Collaborative Diagnostic and Management Resources (CDMR) enables HPE technical teams to remotely monitor your e920t systems, identify potential issues before they cause downtime, and collaborate with your IT team on complex troubleshooting scenarios for faster resolution.
What is the response time for technical support incidents?
HPE ProCare Technical Care Essential provides guaranteed response SLAs with priority incident handling. Response times vary based on severity level, with critical issues receiving immediate attention from HPE certified technical experts.
Can this service be renewed after the 1-year term expires?
Yes, HPE ProCare service contracts can be renewed to maintain continuous technical support coverage for your e920t servers. Contact your HPE account representative to discuss renewal options and pricing.
