HPE ANW 1Y ProActive Care Warranty with CDMR Support
The HPE ANW 1Y PW FC CTR wCDMR 9114TAAGtySVC is a comprehensive one-year ProActive Care warranty solution designed for enterprise organizations requiring mission-critical support for HPE storage infrastructure. This advanced warranty package combines proactive monitoring, 24/7 technical support, and Collaborative Defect Management and Resolution (CDMR) to minimize downtime and maximize system reliability. Perfect for data centers, cloud environments, and organizations with demanding storage requirements, this warranty ensures your HPE systems receive expert care and rapid response when issues arise.
Key Features
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1-Year ProActive Care Warranty — Comprehensive coverage with continuous system monitoring and preventive maintenance
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24/7 Technical Support — Round-the-clock access to HPE certified engineers for immediate assistance
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Collaborative Defect Management and Resolution (CDMR) — Dedicated support for complex issues with escalation pathways
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Proactive Monitoring — Continuous system health checks to identify and resolve potential problems before they impact operations
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Hardware Replacement — Rapid replacement of failed components with expedited shipping
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Software Support — Included firmware updates and patches for optimal performance
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Priority Response Times — Guaranteed response and resolution SLAs for critical issues
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
H00RWPE |
| Product Model |
ANW 1Y PW FC CTR wCDMR 9114TAAGtySVC |
| Warranty Duration |
1 Year |
| Support Type |
ProActive Care with CDMR |
| Support Availability |
24/7/365 |
| Coverage Scope |
Hardware, Software, Monitoring, and Support Services |
Frequently Asked Questions
What is included in HPE ProActive Care warranty?
HPE ProActive Care warranty includes 24/7 technical support, proactive system monitoring, hardware replacement, software updates, and Collaborative Defect Management and Resolution (CDMR) services. This comprehensive package ensures your storage infrastructure receives continuous care and rapid response to any issues.
How does CDMR support benefit my enterprise storage environment?
Collaborative Defect Management and Resolution (CDMR) provides dedicated support for complex technical issues affecting your HPE systems. HPE engineers work directly with your team to diagnose, resolve, and prevent recurring problems, ensuring optimal system performance and minimizing business disruption.
What are the response times for critical support issues?
HPE ProActive Care warranty includes guaranteed response time SLAs for critical issues, typically providing initial contact within 1 hour and working toward resolution based on severity levels. 24/7 support ensures assistance is always available when you need it.
Is hardware replacement included in this warranty?
Yes, hardware replacement is included. Failed components are replaced with expedited shipping at no additional cost, ensuring minimal downtime for your enterprise storage systems and maintaining continuous operations.
