HPE Aruba 1-Year Renewal FC 24x7 with CDMR Support
The HPE Aruba 1-Year Renewal FC 24x7 with CDMR (H95Q9PE) is a comprehensive support and maintenance contract designed for organizations running Aruba networking infrastructure. This renewal service provides 24x7 technical support with Comprehensive Defect Management and Repair (CDMR), ensuring your critical network infrastructure stays operational around the clock. Perfect for enterprises that depend on continuous network availability, this support package delivers rapid response times, expert troubleshooting, and hardware replacement services to minimize downtime and maintain peak network performance.
Key Features
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24x7 Technical Support — Round-the-clock access to HPE Aruba support engineers for immediate assistance
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Comprehensive Defect Management and Repair (CDMR) — Full coverage for hardware defects with rapid replacement services
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1-Year Coverage Period — Continuous protection and support for 12 months
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Enterprise-Grade SLAs — Guaranteed response and resolution times for critical issues
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Proactive Network Monitoring — Ongoing health checks to identify and resolve issues before they impact operations
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Hardware Replacement Services — Expedited replacement of failed components to restore network functionality
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Software Updates and Patches — Access to latest firmware and security updates throughout the contract period
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Product Line |
Aruba Networking |
| Part Number |
H95Q9PE |
| Service Type |
Support and Maintenance Renewal |
| Support Level |
24x7 Technical Support |
| Service Coverage |
Comprehensive Defect Management and Repair (CDMR) |
| Contract Duration |
1 Year |
| Response Time |
Enterprise SLA-based |
| Availability |
Round-the-Clock (24 hours, 7 days) |
Frequently Asked Questions
What does CDMR coverage include?
CDMR (Comprehensive Defect Management and Repair) provides complete coverage for hardware defects, including diagnosis, repair, and replacement services. This ensures your Aruba networking equipment is restored to full functionality with minimal downtime.
Is 24x7 support available for all issues?
Yes, 24x7 support is available for all technical issues related to your Aruba infrastructure. HPE Aruba support engineers are available around the clock to assist with troubleshooting, configuration, and emergency response.
Can I renew this support contract after the 1-year period expires?
Absolutely. This is a renewal contract, and you can extend your support coverage by purchasing additional renewal periods to maintain continuous protection for your Aruba networking equipment.
What is included in the hardware replacement service?
The hardware replacement service includes expedited shipment of replacement components for failed equipment. HPE will ship replacement parts to minimize downtime, and you can return the defective hardware according to the return procedures outlined in your service agreement.
