HPE Pointnext Tech Care Basic - 4 Year Extended Service Agreement
The HPE Pointnext Tech Care Basic is an extended service agreement designed for organizations running HPE ProLiant DL380 Gen10 servers who need reliable replacement coverage and rapid support response. This 4-year extended service agreement ensures your critical infrastructure maintains maximum uptime with next-business-day (NBD) shipment response times. Perfect for enterprises, data centers, and IT environments where server downtime directly impacts business operations, this service agreement provides peace of mind through comprehensive replacement coverage and dedicated support from HPE's expert technicians.
Key Features
- 4-year extended service agreement term with continuous coverage
- Next-business-day (NBD) shipment response for rapid replacement parts
- Replacement coverage for eligible HPE ProLiant hardware components
- Designed specifically for ProLiant DL380 Gen10 server environments
- Maintains system supportability and warranty protection throughout service term
- Reduces unplanned downtime and associated business interruption costs
- Includes access to HPE Pointnext support resources and technical expertise
- Streamlined claims process for efficient hardware replacement
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Product Type |
Extended Service Agreement |
| Service Term |
4 Years |
| Response Time |
Next Business Day (NBD) Shipment |
| Coverage Type |
Replacement |
| Compatible Hardware |
HPE ProLiant DL380 Gen10 |
| Part Number |
HU4B2A400BG |
| Service Model |
HPE Pointnext Tech Care Basic |
Frequently Asked Questions
What does HPE Pointnext Tech Care Basic service agreement cover?
The HPE Pointnext Tech Care Basic extended service agreement provides replacement coverage for eligible HPE ProLiant hardware components. It includes next-business-day shipment response, ensuring your systems receive replacement parts quickly to minimize downtime and maintain operational continuity.
How long is the service term for this extended service agreement?
This extended service agreement provides comprehensive coverage for a full 4-year term. The extended service agreement ensures your ProLiant DL380 Gen10 servers remain supported and protected throughout the entire period, with replacement coverage and NBD shipment response included.
What is NBD shipment response in this service agreement?
NBD (Next Business Day) shipment response means that when you submit a replacement claim under this extended service agreement, HPE will ship replacement parts to your location by the next business day. This rapid response time minimizes server downtime and helps maintain system availability for your critical operations.
Is this extended service agreement compatible with ProLiant DL380 Gen10 servers?
Yes, this HPE Pointnext Tech Care Basic extended service agreement is specifically designed for HPE ProLiant DL380 Gen10 servers. The service agreement provides replacement coverage tailored to these systems, ensuring compatibility and optimal support for your infrastructure investment.
