HPE Pointnext Tech Care Essential Service - Aruba 3810M Extended Support
The HPE Pointnext Tech Care Essential Service is a comprehensive extended service agreement designed for organizations running Aruba 3810M switch infrastructure. This 3-year on-site support plan delivers proactive technical care with next business day response times, ensuring your network switches remain operational and performing at peak efficiency. Perfect for enterprises, data centers, and managed service providers who need reliable parts and labour coverage without the premium cost of higher-tier support tiers.
Key Features
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3-Year Extended Coverage — Full parts and labour support for three years of continuous protection
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On-Site Support — Technicians dispatch directly to your location for rapid issue resolution
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Next Business Day Response — NBD response time minimizes network downtime and service interruptions
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Comprehensive Parts Coverage — All replacement components included in service agreement
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Proactive Technical Care — Dedicated support maintains network reliability and performance
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Multi-Model Compatibility — Covers 10 Aruba 3810M switch configurations including 16SFP+, 24G PoE+, 40G 8XGT, and 48G models
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Labour Included — No separate labour charges for covered repairs and replacements
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Product Line |
Pointnext Tech Care Essential |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
3 Years |
| Support Model |
On-Site |
| Response Time |
Next Business Day (NBD) |
| Coverage Includes |
Parts and Labour |
| Compatible Devices |
Aruba 3810M 16SFP+ 2-slot, 24G PoE+ 1-slot/2-slot, 24G 1-slot/2-slot, 40G 8XGT 8SFP+ 1-slot, 48G PoE+ 1-slot/2-slot, 48G 1-slot/2-slot |
| Part Number |
HU4A6A3008M |
Frequently Asked Questions
What does HPE Pointnext Tech Care Essential cover?
This extended service agreement provides comprehensive coverage including parts replacement, labour costs, and on-site technical support for your Aruba 3810M switches. All covered repairs are handled by HPE-certified technicians with next business day response commitment.
How long is the service coverage period?
The HPE Pointnext Tech Care Essential Service provides 3 years of continuous coverage, giving you extended protection beyond the standard manufacturer warranty for your network infrastructure investment.
What is the response time for support requests?
This service agreement includes next business day (NBD) response time, meaning HPE will dispatch an on-site technician within one business day of your support request to minimize network downtime.
Which Aruba 3810M models are supported?
Coverage includes all major Aruba 3810M configurations: 16SFP+ 2-slot, 24G PoE+ models (1-slot and 2-slot), 24G models (1-slot and 2-slot), 40G 8XGT 8SFP+ 1-slot, and 48G PoE+ and 48G models in both 1-slot and 2-slot configurations.
