HPE Pointnext Tech Care Essential Service - 5 Year Extended Support
HPE Pointnext Tech Care Essential Service is a comprehensive extended service agreement designed for organizations requiring reliable, enterprise-grade technical support. This 5-year on-site support plan delivers 24x7 availability with guaranteed 4-hour response times, ensuring your critical infrastructure stays operational. With comprehensive defective material retention and full parts and labor coverage, this service agreement minimizes downtime and protects your IT investments across your HPE infrastructure.
Perfect for mid-market and enterprise environments, this extended service agreement combines proactive support channels with rapid on-site intervention, delivering peace of mind for mission-critical systems.
Key Features
- 24x7 availability with 4-hour on-site response time
- Comprehensive parts and labor coverage for 5 years
- Defective material retention included
- Multiple technical support channels
- On-site service delivery model
- Enterprise-grade support SLA
- Proactive monitoring and support capabilities
- Seamless integration with HPE infrastructure
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
5 Years |
| Support Availability |
24x7 |
| Response Time |
4 Hours On-Site |
| Coverage Scope |
Parts and Labor |
| Material Retention |
Comprehensive Defective Material Retention |
| Delivery Model |
On-Site Service |
| Compatible Part Numbers |
Q9V96B, Q9V96BR, Q9V96C |
| Part Number |
Q9V96BR |
Frequently Asked Questions
What does HPE Pointnext Tech Care Essential Service include?
This extended service agreement provides comprehensive coverage including 24x7 technical support, on-site service with 4-hour response time, full parts and labor coverage, and defective material retention for the entire 5-year contract period.
How quickly will on-site support arrive?
HPE Pointnext Tech Care Essential Service guarantees a 4-hour on-site response time, 24 hours a day, 7 days a week, ensuring rapid resolution of critical issues affecting your infrastructure.
What is comprehensive defective material retention?
Defective material retention means HPE retains all failed components and parts throughout the service agreement period, providing secure handling and documentation of hardware issues while simplifying your support experience.
Is this service agreement suitable for enterprise environments?
Yes, HPE Pointnext Tech Care Essential Service is specifically designed for enterprise and mid-market organizations requiring reliable, mission-critical support with guaranteed response times and comprehensive coverage.
