HPE Tech Care Basic Service with Comprehensive Defective Material Retention
The HPE Tech Care Basic Service is an extended service agreement designed for organizations requiring reliable on-site support and parts coverage. This comprehensive service agreement delivers 3 years of parts and labour coverage with the added benefit of defective material retention, giving your enterprise peace of mind and cost predictability for critical infrastructure maintenance.
Perfect for businesses that need extended warranty protection beyond standard manufacturer coverage, this service ensures minimal downtime with rapid on-site technician response and full replacement parts availability.
Key Features
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3-Year Extended Service Agreement — Comprehensive parts and labour coverage for complete protection
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On-Site Support — Dedicated technicians dispatched to your location for rapid issue resolution
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Comprehensive Defective Material Retention — Retain replaced defective parts for your records and compliance
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Parts and Labour Included — No hidden costs; all replacement components and service labour covered
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Enterprise-Grade Service — HPE's proven support infrastructure for mission-critical systems
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Predictable Maintenance Costs — Fixed-term agreement eliminates unexpected repair expenses
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
Q6Q62BR |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
3 Years |
| Support Model |
On-Site |
| Coverage Scope |
Parts and Labour |
| Defective Material Retention |
Comprehensive — Retain all replaced defective parts |
| Service Level |
Basic Service Tier |
Frequently Asked Questions
What does HPE Tech Care Basic Service cover?
The HPE Tech Care Basic Service provides comprehensive parts and labour coverage for 3 years with on-site support. All replacement components and technician service calls are included, with defective material retention allowing you to keep replaced parts for compliance and audit purposes.
How long does on-site support take with this extended service agreement?
HPE's on-site support is dispatched based on your service level agreement terms. The Basic Service tier ensures rapid response times with dedicated technicians arriving at your location to resolve issues and minimize system downtime.
Can I keep the defective parts replaced under this service?
Yes. The Comprehensive Defective Material Retention feature allows you to retain all replaced defective parts. This is valuable for compliance documentation, warranty verification, and maintaining detailed maintenance records for your IT infrastructure.
Is this service agreement suitable for enterprise environments?
Absolutely. The HPE Tech Care Basic Service is designed for organizations requiring reliable extended warranty protection and predictable maintenance costs. It's ideal for businesses with mission-critical systems that need guaranteed parts availability and professional on-site support.
