HPE Tech Care Essential Service with Defective Media Retention
The HPE Tech Care Essential Service is a comprehensive extended service agreement designed for organizations running HPE Synergy 480 Gen11 infrastructure. This 3-year on-site support plan delivers 24x7 coverage with a guaranteed 4-hour response time, ensuring your critical systems stay operational. With defective media retention included, you maintain possession of failed storage media for security, compliance, and data governance requirements—a critical feature for regulated industries.
Perfect for enterprises requiring mission-critical uptime, this service combines parts and labor support with the peace of mind that comes from rapid response times and secure media handling. Whether you're managing financial data, healthcare records, or sensitive intellectual property, this agreement protects both your infrastructure and your compliance posture.
Key Features
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3-Year Extended Coverage — Long-term protection for your HPE Synergy 480 Gen11 investment
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24x7 On-Site Support — Round-the-clock availability with technician dispatch to your location
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4-Hour Response Time — Rapid incident response to minimize downtime and business impact
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Parts and Labor Included — No hidden costs; comprehensive repair and replacement coverage
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Defective Media Retention — Retain ownership of failed storage media for compliance and security audits
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Proactive Monitoring — Continuous system health assessment to prevent issues before they occur
Technical Specifications
| Specification |
Details |
| Manufacturer |
Hewlett Packard Enterprise (HPE) |
| Part Number |
HU4A7A30C3M |
| Service Type |
Extended Service Agreement |
| Coverage Duration |
3 Years |
| Support Model |
On-Site 24x7 |
| Response Time |
4 Hours |
| Scope |
Parts and Labor |
| Special Feature |
Defective Media Retention |
| Compatible System |
HPE Synergy 480 Gen11 |
Frequently Asked Questions
What does defective media retention mean?
Defective media retention allows your organization to retain possession of failed hard drives, SSDs, or other storage media after HPE replaces them under warranty. This is essential for compliance with data governance policies, security protocols, and regulatory requirements like HIPAA, GDPR, or SOX.
Is on-site 24x7 support included in this service agreement?
Yes. This extended service agreement includes full on-site support available 24 hours a day, 7 days a week, with a guaranteed 4-hour response time. HPE technicians will be dispatched to your location to resolve issues quickly.
What systems does this 3-year service cover?
This service is specifically designed for HPE Synergy 480 Gen11 infrastructure. It covers parts replacement and labor for hardware failures, ensuring your composable infrastructure remains operational throughout the 3-year term.
Does this plan cover both parts and labor?
Yes. The HPE Tech Care Essential Service includes comprehensive coverage for both parts and labor, eliminating unexpected repair costs and ensuring rapid resolution of hardware issues.
